Q1: About shipping
*In Stock: Once your order confirmation is complete, we will begin shipping within the next 2 business days. This means that your item will start shipping on the 3rd business day after your order is confirmed.
*Pre Sale: Please refer to the product page for detailed pre-order shipping times.
*No Stock: Please see product page for detailed pre-order shipping times.

*Shipped from UK warehouse, it takes approximately 5-7 working days to receive your e-bike. (Remote areas and islands are excluded from delivery.)
*If you have other special requirements or urgent delivery date, please communicate with our customer service team when placing your order, we will try our best to meet your needs.

Please note: For the product shipping to Northern Ireland may be charged additional tariff.
We do not cover this additional tariff as it occurs randomly. We will contact you after you place order in regarding to the details of tariff through email. For NI customers, please keep close attention to your email after you place order.

Q2: Compliance with EU regulations
Please click here to view the CE certificate of E26.

Q3: E26 User Manual
Please click here to view the user manual.

Q4: Can I modify the bike by myself, such as brakes, chains, gears, generators?
If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.
Customer Service email: service@engwe-bikes.com

Q5: I need to buy parts, how can I buy them?
We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contact
Customer Service email: service@engwe-bikes.com